FAQ's

DO YOUR PRODUCTS COME WITH A GUARANTEE? 

  • Yes, all of our products come with a satisfaction guarantee. Our aim is to ensure you have a positive experience with us, and the products you purchase. We take pride in supplying only high quality, Australian sourced products so if you are not happy with the quality of the products you have received from us please contact us via messenger or email at service@levitateskate.com.au

 

DO YOUR PRICES INCLUDE GST? 

  • Yes, all of our prices are inclusive of GST.

 

DO WE CHARGE FOR SHIPPING?

  • There is no shipping charge for purchases totalling over $60 if delivered within Australia or New Zealand.
  • There is no shipping charge for purchases with a prearranged pick up on the Gold Coast, Queensland Australia.
  • A shipping charge is applied at Checkout on all international purchases (outside of Australia and New Zealand) and some purchases in Australia/New Zealand.
  • If you require delivery within Australia or New Zealand and your total purchase at Checkout is less than $60 then a shipping fee of $8 is applied to your purchase.

 

I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL - WHAT SHOULD I DO?

  • In most cases you can find the order confirmation in your Junk or Spam inbox of your email account. Please make sure to check this before you contact our customer support.
  • Please make also sure to check the correct e-mail account.
  • If you still can’t find the email, please contact us at service@levitateskate.com.au

 

CAN WE COLLECT FROM YOU?

  • Our office is located in Burleigh Waters, Queensland Australia. If you would like to arrange pick up or even local delivery at another location on the Gold Coast please contact Dieter on ph 0407 691 149.

 

I HAVE PLACED AN ORDER - WHAT NEXT?

  • As soon as we receive your order, we will send you an order confirmation email so you can be sure the payment went through and was successful.
  • After your order was successful, we will start putting your order together. 
    Once the parcel has left our warehouse, you will receive another notification e-mail including your tracking number. Please note that it might take up to 48 hours until your tracking link becomes active.

**Please allow up to 2 working days for order processing + shipping time** 

 

HOW DO I KNOW WHEN MY ORDER WILL BE DELIVERED?

  • These are variables to consider when using freight:
    • Your location.
    • Business days left in the week & factoring in weekends and public holidays.

Note: We cannot guarantee precise delivery dates, but you can get indications based on your postcode from the Shipping Timetable below.

 

DO WE EXPRESS POST?

  • No, we do not currently offer express post.

 

CAN I PAY FOR MY GOODS TO THE DELIVERY DRIVER?

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • We accept PayPal, MasterCard, Visa, AfterPay and AMEX.

 

I DIDN'T GET WHAT I ORDERED/PRODUCTS WERE DAMAGED ON DELIVERY

  • While every effort is made to ensure your products are delivered as ordered and in excellent condition, sometimes things go wrong. Please contact us immediately via email at service@levitateskate.com.au if your delivery is not what you ordered/expected or if it was damaged in transit. If possible please also include a photo of the product and packaging. 

 

ESTIMATED SHIPPING TIMES


Estimated Shipping Times within Australia - by post code

QLD1

4000-4182 4185-4207 4300-4305
4500-4503 9000-9596  9700-9725
9730-9799 

1-2 days

QLD2

4208-4240 4345 4504-4573 4575
4581-4599 4601-4609 4611-4619
4621-4629 4631-4649 4651-4659
4661-4673 9726-9729

2 days

QLD3

4241-4299 4306-4343 4346-4369 4371-4379 4381-4414 4580 4703-4711 4713-4722 4868 9597-9599 9880-9919

3 days

QLD4

4183-4184 4344 4370 4380 4415-4422
4424-4481 4483-4485 4574 4576-4579 4600 4610 4620 4630 4650 4660
4674-4702 4712 4723-4815 4817-4820 4850-4858 4860-4867 4869-4870 
4878-4883 4885-4887 9920-9999

3-5 days

QLD5

4423 4482 4486-4499 4816 4821-4849 4859 4871-4876 4884 4888-4999
9600-9699

5-7 days

QLD1BW

4000-4182  4185-4207  4300-4305      9000-9725

1-2 days

QLD2BW

4210    4212    4214-4230 4500-4503

2 days

NSW1

2000-2310 2432-2445 2484-2489 2500-2533 2546-2578 2600-2620 2740-2795 2900-2999

2 days

NSW2

2312 2398-2419 2446-2483 2490-2499 2534-2544 2579  2655-2668 2682-2706  2796-2819

2-3 days

NSW3

2311 2313-2327 2420-2431 2580-2599 2624-2627
2629-2654 2707-2710 2717-2739
2831-2841 2877-2899

3-4 days

NSW4

2328-2397 2545 2672 2676-2679
2820 2842-2876 1000-1935

4-5 days

NSW5

2669-2671  2672-2675 2680-2681 2621-2623 2628 2716 2821-2830

5-6 days

VIC1

3000-3232 3750-3752 3765-3798
3800-3817 3910-3930 3932-3950 3975-3994

2-3 days

VIC2

3273 3335-3360 3363-3372 3374-3392 3394-3412 3414-3423 3427-3446 3448-3461 3522 3550-3565 3567-3575 3577-3595 3597-3615 3617-3635 3637-3645 3647-3665 3667-3675 3677-3687 3753-3764 3819-3859 3861-3869 3871-3879 3881-3889 3891-3908

3-4 days

VIC3

3233-3242 3244-3272 3274-3292 3294-3302 3304-3322 3324-3333 3393
3502 3616 3646 3666 3715 3860 3909 3931 3953-3970 3995-3999 8000-8999

3-5 days

VIC4

3334 3373 3462-3471 3473-3481 3483-3501 3503-3511 3513-3521 3523-3548 3676 3749 3799

4-6 days

VIC5

3243 3293 3303 3323 3361-3362 3413 3424-3426 3447 3472  3482 3512 3549 3566 3576 3596 3636 3688-3714
3716-3748 3818 3870 3880 3890
3951-3952 3971-3974 9999

5-7 days

SA1

5000-5219 5240-5249 5342-5344 5352-5355 5454 5501-5509 5601-5631 5950-5999

5-6 days

SA2

5250-5269 5280-5300 5321-5341 5345-5351 5356-5416 5451-5453 5455-5469 5480-5500 5510-5549 5571-5600 5632-5721

6-8 days

SA3

5220-5239 5270-5279 5301-5320 5417-5450 5470-5479 5550-5570 5722-5949

6-8 days

WA1

6000-6082 6090-6121 6123-6175 6312-6321 6397-6406 6430 6432-6433 6532-6555 6616-6629 6900

7 days

WA2

6083-6089 6122 6176-6230 6232-6311 6322-6396 6407-6429 6444-6531 6556-6615 6631-6710 6722-6730 6743

7-9 days

WA3

6431 6434-6443 6630 6711-6721
6731-6742 6744-6765

7-10 days

WA4

6231 6766-6899 6901-6999

7-10 days

TAS1

7000-7011 7013-7019 7021 7050-7053 7055-7103 7248-7250 7272-7292

7-10 days

TAS2

7012 7020 7022-7049 7054 7179-7215 7251-7271 7293-7401

7-10 days

TAS3

7104-7178 7216-7247 7402-7923

7-10 days

NT1

0800-0821 0828-0844 0870-0871

7-14 days

NT2

0845-0869  0872-0879

7-14 days

NT3

0822-0827 0880-0899

7-14 days